AI Policy

Dilmach makes certain AI-assisted features available within the Services, such as a conversational assistant and content-generation tools. This AI Policy explains how these features work.

Current AI-assisted features may include:

• a conversational assistant that responds to user prompts within the workspace;
• AI-assisted generation of text or media content requested by the user;
• search and retrieval features that use AI to help locate relevant workspace content.

The exact availability of these features may vary by plan and is subject to change.

To provide AI-assisted features, Dilmach may process the prompts, messages, and relevant workspace or Customer Content context you provide in order to generate a response. Only information reasonably necessary to fulfil the specific request is processed.

AI-assisted features are powered by third-party AI model providers. The in-app AI assistant and AI-generated video features use models provided by xAI. Semantic search within the workspace knowledge base uses embeddings generated by OpenAI. We may update or change AI providers over time; material changes will be reflected in this AI Policy and, where applicable, our Subprocessors page.

Dilmach's use of third-party AI providers is subject to those providers' own data-usage and model training terms. We do not independently verify or override a given AI provider's model-training practices through a separate contractual guarantee. Please refer to the applicable AI provider's own privacy and data-usage documentation, linked from our Subprocessors page, for its current position on model training.

Retention of prompts, generated outputs, and related logs associated with AI-assisted features follows the general retention principles described on our Data Retention page. We do not currently apply a separate retention schedule specific to AI prompts and outputs beyond those general principles.

AI-assisted features are made available according to each workspace's plan and feature configuration. Where a plan does not include a given AI-assisted feature, that feature is not available to the workspace. Current feature availability by plan is shown within the Services.

Dilmach's AI-assisted features are designed to support, not replace, human judgment. Dilmach does not currently use these features to make decisions that produce legal effects or similarly significantly affect individuals without human involvement.

Outputs generated by AI-assisted features may be reviewed, edited or discarded by users before being relied upon. Dilmach does not guarantee the accuracy of AI-generated content.

AI-assisted features are subject to the same security principles described in our Security page.

Questions about this AI Policy can be directed to dpo@dilmach.com.